| | 24 | 1. '''Please direct any support request to Cheddar [http://beru.univ-brest.fr/~singhoff/cheddar/#Ref9 mailing list]'''! If you are not sure whether your request should go to a ticket or not, please ask our support first.[[br]][[br]] |
| | 25 | 2. One topic per ticket. For example, if you've found three distinct bugs, you'll open three tickets (one per bug).[[br]][[br]] |
| | 26 | 3. Give a meaningful summary.[[br]][[br]] |
| | 27 | 4. Provide as much information as necessary to understand what your ticket is about. For example, give a step-by-step description of how to reproduce the bug that you have found (remember that others might have a totally different environment).[[br]][[br]] |
| | 28 | 5. Preformatted content, such as an extract from your system logs, should go between {{{{{{}}} and {{{}}}}}} ([wiki:WikiFormatting#Preformattedtext details])[[br]][[br]] |
| | 29 | 6. Use the ''Preview'' button before you submit your ticket. Make sure that your ticket/comment is displayed correctly. |
| | 30 | |
| | 32 | |
| | 33 | 1. Make sure that the problem you've found really is a bug. The best way to do so is by discussing the problem on the appropriate mailing list.[[br]][[br]] |
| | 34 | 2. If you're not using a recent version of Cheddar, please try that before you continue. The bug could have already been fixed. [[br]][[br]] |
| | 35 | 3. [report:1 See] if someone else has already filed a bug report for the same problem and, if you find a matching ticket, append missing information to this ticket rather than opening a new one. You can also use the search box on the top right of the site to search the whole site. [[br]][[br]] |
| | 36 | 4. Open a new ticket (see link below). Choose ''defect'' as ticket type. Give a detailed description on the bug: |
| | 37 | * What did you do when the bug showed up? |
| | 38 | * What did you expect Cheddar to do instead? |
| | 39 | * Could you reproduce this bug? If so, describe the procedure step by step. |
| | 40 | * Do you have any idea what the bug might have caused? |
| | 41 | * Which Cheddar version are you using, ...? [[br]][[br]] |
| | 42 | 5. Keep an eye on the ticket. We might need additional information.[[br]][[br]] |
| | 43 | 6. Keep your report up-to-date. Let us know if you found additional bits that might be interesting or helpful. |
| | 44 | |
| | 45 | [http://localhost:8000/cheddar-project/newticket Click here to create a new ticket.] |
