= Ticket Submission Guidelines =

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<b> Please read this page carefully before you go on! </b>

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It contains important information you should know when filing a new ticket. The outlined rules help to avoid common errors that cause a lot of additional work for us. 

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Thanks for your understanding and your cooperation.

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== General Rules ==

 1. '''Please direct any support request to Cheddar [http://beru.univ-brest.fr/~singhoff/cheddar/#Ref9 mailing list]'''! If you are not sure whether your request should go to a ticket or not, please ask our support first.[[br]][[br]]
 2. One topic per ticket. For example, if you've found three distinct bugs, you'll open three tickets (one per bug).[[br]][[br]]
 3. Give a meaningful summary.[[br]][[br]]
 4. Provide as much information as necessary to understand what your ticket is about. For example, give a step-by-step description of how to reproduce the bug that you have found (remember that others might have a totally different environment).[[br]][[br]]
 5. Preformatted content, such as an extract from your system logs, should go between {{{{{{}}} and {{{}}}}}} ([wiki:WikiFormatting#Preformattedtext details])[[br]][[br]]
 6. Use the ''Preview'' button before you submit your ticket. Make sure that your ticket/comment is displayed correctly.

== Bug Report ==

 1. Make sure that the problem you've found really is a bug. The best way to do so is by discussing the problem on the appropriate mailing list.[[br]][[br]]
 2. If you're not using a recent version of Cheddar, please try that before you continue. The bug could have already been fixed. [[br]][[br]]
 3. [report:1 See] if someone else has already filed a bug report for the same problem and, if you find a matching ticket, append missing information to this ticket rather than opening a new one. You can also use the search box on the top right of the site to search the whole site. [[br]][[br]]
 4. Open a new ticket (see link below). Choose ''defect'' as ticket type. Give a detailed description on the bug:
   * What did you do when the bug showed up?
   * What did you expect Cheddar to do instead?
   * Could you reproduce this bug? If so, describe the procedure step by step.
   * Do you have any idea what the bug might have caused?
   * Which Cheddar version are you using, ...? [[br]][[br]]
 5. Keep an eye on the ticket. We might need additional information.[[br]][[br]]
 6. Keep your report up-to-date. Let us know if you found additional bits that might be interesting or helpful.

[http://localhost:8000/cheddar-project/newticket Click here to create a new ticket.]

== Feature Request ==

 1. If you're using an old version of Cheddar, check if the feature is already available in the current version.[[br]][[br]]
 2. [report:1 See] if someone else has already filed a ticket with a similar request. If so you probably might want to comment on the request and add your own ideas to it.[[br]][[br]]
 3. Open a new ticket (see link below), select ''enhancement'' as ticket type, fill the form and click on the ''Submit Changes'' button.

[http://localhost:8000/cheddar-project/newticket Click here to create a new ticket.]